Free Shipping on all pond products except freight items.

Returns and Warranty Merchandise

To return an item, please contact customer service to receive a return authorization number (RA#) before shipping the product back.  All returned products, including warranty pumps, must be returned postage prepaid.

Non-Warranty Returns:  If, within 30 days after your purchase, you are dissatisfied for any reason, you may return your purchase for a full refund, provided the product is in re-sellable condition.  Any product held over 90 days is non-refundable.

Warranty Returns:  All items, especially pumps, will be put through a series of quality assurance tests by the Aquascape Returns Department,  Credit will only be issued for items that are deemed unusable and within warranty.  Product found to be in working conditions will not be credited and shipping back will be at your cost.  Your proof of purchase may also be required to validate the warranty.  Replaceable or wearable parts (such as filter media, impellers, light bulbs, o-rings, etc.) are not covered under the warranty policies.  Refer to the warranty statement in the installation/user guide included with the product or on-line at www.aquascapeinc.com for more details.

Damaged Shipments

Please inspect every shipment before signing you delivery receipt.  Signed delivery receipts are proof that your shipment has arrived “complete and without damage”.  You may refuse your shipment if it has been damaged in transit without penalty.  Claims will not be paid if the delivery receipt is signed “complete and without damage”!  Be sure to inspect liner rolls carefully since they damage easily!  Damage on FedEx/UPS shipments must be reported within 24 hours of shipment delivery.

Standard Truck Freight Shipments/Extra Shipping Expenses

Oversized items are shipped by truck.  Someone capable of unloading a freight shipment must be present to unload and inspect the delivery.  If you require a truck with lift gate please contact customer service and an additional $25 will apply.  Appointments for delivery can be arranged.  Any additional fees due to shipment refusal will be the customers’ responsibility.  Please be aware of these requirements when placing your order.  Alaska and Hawaii contact customer service for a quote.

Returns and Warranty of Garden Plans         

All sales of garden plans are final.  If there is a problem downloading the plans the customer must contact customer service within 48 hours of purchase.